Fraud Detection - Goldman Sachs

June 2023 - Present

• Reviewed files for fraud.

Employee Retention Credit Advisor - Lendio

March 2023 - May 2023

• Maintained regular and ongoing communication with clients via calls and email to collect confidential information and documents to determine eligibility for claiming the tax credit.
• Identified opportunities for business development and opportunities to cross sell.
• Conducted thorough reviews of documents to ensure accuracy & compliance.
• Developed client engagement through sales and marketing strategies, including cold calling, networking, and email marketing.
• Prepared reports, payroll & other relevant documents as per requirements.

Customer Support - Lendio

• Assisting SMBs owners in completing online applications for loan options by answering questions and reviewing pre-qualifications.
• Resolving users access and technical issues via help tickets, chats, emails and inbound call cues.
• Recording customer interactions for issue reporting, data, application fall through and sales pipelines. Averaging 50 interactions a day.
• Referring business owners to lenders, and funding options, as well as resources to advance their business.
• Identifying and escalating technical issues to developers.
• Reviewing documents for fraud and escalating files when necessary to a legal compliance team.

Vendor Management Administrator - Industrial Supply

• Maintained a Cribmaster database to ensure prices, item numbers and correlating data are up to date and correct in purchasing software.
• Created reports for a sales team as needed.
• Implemented a knowledge base to improve training for technicians and other administrators.
• Served as a first point of contact for product and access issues received via phone or email.

Manager of Operations

• Lead a team of 25 to fulfill business needs.
• Trained and guided new hires.
• Oversaw cash flow of business and maintained financial documentation.
• Addressed all restaurant systems and IT issues quickly that minimized impact on operations.
• Communicated monthly goals to leaders and team members.
• Effectively drove top-line sales and coached the team on areas in need of success.